Privacy Policy

General

We are firmly committed to regulatory compliance and the privacy and protection of personal data. In this Privacy Policy, users of this website will find all relevant information to better understand what we do with their personal data.

We may update this Privacy Policy according to new legislative requirements and/or business needs. Any update will be considered applicable from the moment of its publication on the website. Therefore, users are recommended to review this Privacy Policy regularly.

Please bear in mind that to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable laws of your country.

What does personal data mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies you or that could be used to identify you, such as your contact details (full name, date and place of birth, email address, postal address, and signature) and/or other information such as how you use our website or your IP address.

What personal data do we collect?

The personal data we collect from and about you includes:

• Direct interactions: Data collected when you complete forms on our website (such as the Digital Arrival Card application form or contact forms)
• Automated technologies: Information like your IP address, pages you visit, and time spent on our website using cookies
• Payment data: Payment information collected securely through certified payment providers when you purchase our services

You are only required to provide personal data that is strictly necessary to fulfill the services. You must provide accurate, updated and complete information for proper application processing.

What do we use your personal data for?

Your personal data is processed for the following purposes:

• To provide professional assistance services in submitting your Digital Arrival Card application
• To verify that you have correctly completed your application and provided required documents
• To send you updates regarding the status of your application
• To address your information requests, claims or queries about our services
• For administrative purposes related to processing our services, including payment verification
• To comply with legal obligations and respond to authorities when required
• To improve your user experience and enhance our services
• To carry out security checks against fraudulent or illegal activity

Legal basis for processing

We only process your personal data when there is a legal basis:

• Contract fulfillment: To provide consultation and guidance for completing your government application
• Consent: For specific purposes communicated at the time of data collection
• Legal obligations: To comply with administrative, judicial, or police requirements
• Legitimate interests: For payment verification, addressing claims, enhancing user experience, and monitoring fraudulent activity

How long do we keep your personal data?

We process your personal data for as long as necessary to fulfill the purposes for which it was collected. After that, your personal data will be retained, securely blocked, for the period needed to comply with legal obligations and address possible claims. Once the retention period ends, your personal data will be securely deleted from our systems.

With whom do we share personal data?

Your personal data may be shared in the following circumstances:

• To the Malaysian Government as the competent body to approve or deny applications
• To our payment service providers to process payments and fraud controls
• To our technology service providers which host our systems or provide support
• To comply with legal obligations when authorities require it
• To protect our legitimate interests in case of claims regarding our services

How do we protect your personal data?

Your personal data is securely stored and we have established appropriate technical and organizational measures to ensure confidentiality and integrity. We protect against unauthorized processing and accidental loss, destruction or damage. All staff and suppliers with access to your data receive adequate training regarding their obligations.

Your rights

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability. Contact us at: privacy@quickdac.com

Your data protection request will be responded to within one (1) month, but occasionally may be extended by two (2) further months where necessary.

You have the right to lodge a complaint with the corresponding Data Protection Authority if you consider that your rights have not been adequately addressed.

Contact us

For any questions about this Privacy Policy or the processing of your personal data, contact us at: privacy@quickdac.com