Refund Policy

Effective Date: September 2025

General Policy

We strive to provide excellent service and customer satisfaction. This refund policy outlines the circumstances under which refunds may be available for our professional services.

Please note that once an application has been successfully submitted to the Malaysian Government, government processing fees are non-refundable as these fees are paid directly to the government.

Eligible Refund Circumstances

Refunds may be available in the following situations:

✅ Full Refund Available

  • Duplicate payment made in error
  • Technical error preventing application submission
  • Our inability to process your application due to our system failure
  • Overcharged amounts due to pricing errors

⚠️ Partial Refund Available

  • Application cancelled before submission to government (service fee may be deducted)
  • Significant service delivery failure on our part

❌ No Refund Available

  • Application denied by the Malaysian Government
  • Incorrect or false information provided by customer
  • Customer change of mind after successful submission
  • Delays caused by government processing
  • Customer failure to provide required documentation
  • Applications that have been successfully submitted to authorities

Refund Process

1

Submit Request

Contact our support team at refunds@quickdac.com with your request

2

Provide Information

Include your order number, payment details, and reason for refund request

3

Review Process

We will review your request within 5-7 business days

4

Resolution

If approved, refunds will be processed within 10-14 business days to your original payment method

Important Notes

  • Refund requests must be submitted within 30 days of the original payment
  • All refunds are subject to verification and approval
  • Processing fees charged by payment providers may be deducted from refunds
  • Refunds will be issued in the same currency as the original payment
  • We reserve the right to refuse refund requests that don't meet our policy criteria

Chargeback Policy

If you initiate a chargeback with your bank or credit card company:

  • Please contact us first to resolve the issue directly
  • Chargebacks initiated without prior contact may result in service suspension
  • We will provide all necessary documentation to support legitimate transactions
  • Fraudulent chargebacks may be pursued through appropriate legal channels

Customer Satisfaction

We are committed to your satisfaction. If you have concerns about our services, please contact our customer support team before requesting a refund. We may be able to resolve issues through alternative means.

Contact Us

For refund requests or questions about this policy, contact us at:

Email: refunds@quickdac.com

Support: support@quickdac.com