Terms & Conditions
Effective Date: September 2025
Important Disclaimer
⚠️ This website is a professional travel agency service
We are a private agency that assists individuals to apply for Malaysia Digital Arrival Card (MDAC) applications. We are not affiliated or endorsed by the Malaysian Government, nor do we provide legal advice. We provide specialized support about the application process for a professional service fee.
Applications can also be submitted directly through the Malaysian Government's official website at imigresen-online.imi.gov.my/mdac/main at no additional cost, though without our professional review and expert assistance.
Acceptance of Terms
By accessing and using this website and our services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.
Our Services
We provide professional assistance services including:
- Review of MDAC applications by travel document experts
- Verification of application completeness and accuracy
- Correction of missing or incorrect information
- 24/7 customer support in multiple languages
- Secure document processing and submission
- Application status updates and notifications
- Document recovery services in case of loss
Service Fees
Our service fee includes:
- Professional review and expert assistance
- Government processing fees (where applicable)
- 24/7 customer support
- Secure document handling
All fees are clearly displayed before payment. By completing payment, you agree to our service terms.
Customer Responsibilities
You agree to:
- Provide accurate, complete, and truthful information
- Submit all required documents in acceptable formats
- Be an adult with legal capacity to enter contracts
- Respond promptly to requests for additional information
- Comply with all applicable laws and regulations
- Use our services only for legitimate travel purposes
Limitation of Liability
Please understand that:
- Final approval decisions are made solely by the Malaysian Government
- We cannot guarantee approval of any application
- We are not responsible for government processing delays
- We are not liable for consequences of application denial
- We provide assistance services only, not legal advice
Refund Policy
Refunds may be available in specific circumstances:
- If we are unable to process your application due to our error
- If duplicate payments are made
- As outlined in our detailed Refund Policy
Refunds are generally not available once applications have been successfully submitted to the government.
Data Protection
Your personal data is processed in accordance with our Privacy Policy. We implement appropriate security measures to protect your information and comply with applicable data protection laws.
Intellectual Property
All content on this website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.
Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.
Contact Information
For questions about these Terms & Conditions, please contact us at: support@quickdac.com